Shipping & Return Policy – rawguru.com

Shipping & Return Policy

Important Note:

Due to COVID related delays being experienced by all major carriers, across the US. Orders may require more time to be delivered due to limited transportation. Ground shipping might take up to 15 days.

Basic Shipping Information

We ship via both FedEx Ground and USPS depending on order size. We offer free shipping over $99 for retail-ready items ONLY in the continental USA - this excludes Hawaii, Alaska, and Puerto Rico. Additional shipping fees will be added for bulk items and international orders.

 

When will my order ship?

All orders are processed and shipped the next business day. We do not ship on Saturdays & Sundays.

Ground shipping typically takes 2-6 business days. Please expect delays on holidays.

May-October: All orders containing chocolate will be processed at the beginning of each week only and shipped out via FedEx 2-day shipping to insure they arrive in proper condition.

 

Returns

Your satisfaction is very important to us. If you are not entirely satisfied with your purchase, we're here to help.

You have 90 days to return an item from the date you received it. To be eligible for a return, your item must be unopened and in the same condition that you received it in. Your item must be in the original packaging. Please pack securely and with proper padding. We are not able to offer a credit if the item(s) arrive back to us damaged due to improper packing.

Please include a note with your return which specifies your original order number, as well as a brief description of the reason for the return.

Our return address is:

Windy City Organics
Attn: Returns
3865 Commercial Ave. Northbrook, IL 60062

Please contact us directly, via phone or through our Contact Us form, if you have any questions on how to return your item to us. 1800 925 0577

Refunds

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). If your return is approved, we will process a refund back onto your credit card. Please allow up to 4 business days for the refund to be processed.

Shipping a Return

You will be responsible for paying for your own shipping costs for returning your item. We are unable to credit you for shipping or handling fees.

International Orders

When ordering from RawGuru.com, you as the recipient are responsible for assuring the product can be lawfully imported into your destination country. The recipient is also the importer of record and must comply with all laws and regulations set forth by the country of destination.

Please note: Any order shipped outside of the USA may be subject to import taxes, customs duties, and fees set forth by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; RawGuru.com is not responsible for import taxes, customs duties, or fees, and is unable to predict what they might be ahead of time. Failure to pay customs fees or duties may delay delivery of an order beyond normal transit times. Customs policies can vary widely depending on the country. For more information please contact your local customs office.